Welcome back to our 3-part freelance software developer series!
In the first part of the series, we outlined some benefits and drawbacks of becoming a freelance software developer so you could decide if it was for you.
In this second part of the series, we explained how to become a freelance software developer.
In the this third and final part of the series, we’ll share some tips and tricks we’ve learned being successful freelance software developers over the years.
We have three sets of tips to share: communicating with your client, protecting your reputation, and solving common freelancing problems. Let’s get started!
Communicating With Your Clients
The first set of tips we’d like to share involves communicating with your client. As a freelancer, this is one of the most important things to get right! I find clients appreciate the following practices:
Be reliable: Be a reliable communicator, and answer emails and questions promptly. Also, avoid letting your clients wonder what you’ve been up to by sending regular status reports and/or letting them know when you achieve a goal.
Be polite: Be polite and professional, but just as importantly, be friendly. We are human, after all!
Be honest: Don’t lie, and always keep your word. Don’t make promises if you know you aren’t going to fulfil them. For example, don’t promise to implement a certain feature at the end of the project, if you already know that you will have troubles completing the project within the estimated deadlines, without that feature.
Don’t hide problems: Notify your clients of any problems as soon as possible, if the problem is serious and/or is going to emerge anyway, sooner or later.
Keep track of your time: Keep track of your time, and share it regularly with your clients, if you’re paid by the hour. If you work on a flat rate per project instead, it can help you figure out the difference between estimation and actual effort.
Offer technical advice: If you notice clients making a wrong technical decision, be sure to point that out to them rather than letting them flounder. Debate the decision, but remember that, in the end, the client always has the final word.
Ask questions: Don’t be afraid to ask questions; this can save you and your clients much headache down the road. In case of doubt, always ask, and avoid solving ambiguities based on what you think the client wants. When a requirement is not properly defined, or is missing important details, ask her to provide more details, or give her your version, so she can immediately spot any mistake.
Deliver what your clients expect, rather than what you think they expect: In software development, there’s often an expectation gap—the difference between what clients expect and what they really get. Eliminating ambiguities and avoiding assumptions when something has gone unspecified are good ways to minimize that gap.
For example, if a requirement states that a user shall be able to register by providing an email address and a password, and another instead says that a user shall be able to sign in by entering a username and password, you may notice that there’s an incongruence: registration requires an email (but not a username), whereas login expects a username. Should you use email during login, or should you also ask for a username during registration? Nobody but the client can answer that question.
Solve problems: When there’s a problem, focus on solving it rather than on complaining about it.
Protecting Your Reputation
The second set of tips we’d like to share is how to protect your reputation.
As a freelancer, this is your most important asset! As the saying goes, good things are written in sand, bad things in stone.
I know—it should be the opposite, but that’s the way of the world. If you have a bad reputation, it can be quite difficult to find projects, especially in online freelancing networks, where your reputation is public.
A few years ago, I hired a developer on Upwork to help me on a JEE project, even though he didn’t have specific experience with JEE. I offered to pay him to learn what he needed, and I assigned him a simple non-development task, technical writing.
About one week later, he changed his mind, saying that JEE was too complicated. Even worse, he disparaged the architectural choices my client and I had made, using very offensive words to do so. Nevertheless, he wanted me to pay him for all the time he spent on the project, blaming me for making him work on technologies he realized he didn’t want to deal with.
In the end, I paid him for just a fraction of the time he spent, and I left him long, negative feedback on Upwork, which I’m pretty sure disrupted his reputation on that platform. This was intentional. Don’t misunderstand me; I wasn’t retaliating. I simply felt I had to warn potential future clients what level of service and professionalism they should expect from that person.
The best way to protect and enhance your reputation is to make sure your clients are happy!
How to do that? A possible way is by temporarily turning yourself into a client. I hired developers a few times from platforms like Freelancer and Upwork, and thanks to that I experienced myself a few things, such as:
- how to choose candidates among several applicants
- what to expect while work is in progress
- how frustrating it is when developers don’t send updates, and don’t respond to emails
- how good it is when developers keep you in the loop, anticipating your questions and providing updates
Of course you don’t have to hire developers with the only purpose of behaving like a client. It can be very expensive. :]
But it can help if you, from time to time, think about how you would feel if you were in the client’s shoes. Especially when you are deliberately doing something to hide a problem, lying, etc. My favorite motto in life is: what you do not want done to yourself, do not do to others (Confucius quote).